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Consulta Proceso

Process Query

CONSENT TO THE USE OF PERSONAL DATA

In compliance with the legal provisions and in respect for the right of habeas data, I authorize to be contacted by registered email(s), physical address through certified physical mail and contact telephone number(s) provided, including messages, through automated calls, instant messaging (including WhatsApp), social networks, and any other means of communication known or to be known, for the purpose of collection management and sending advertising messages in the schedule established by law, in full compliance with the requirements of periodicity, exceptions and prohibitions set forth in the law.

The revocation of the service channels may be made by mail: This email address is being protected from spambots. You need JavaScript enabled to view it. for Peru, This email address is being protected from spambots. You need JavaScript enabled to view it. for Mexico and This email address is being protected from spambots. You need JavaScript enabled to view it. for other countries.

Welcome to the Decameron questions and complaints registration form.

Through this tool you will be able to: fill out, communicate in detail and attach files related to the case you want to report taking into account the type of request you need to make.

“Servincluidos is allowed to inform that this mail is to submit requests, complaints and claims related to hotel reservations through our agency, any matter different from the one established here will not be read and therefore will not be taken into account.”

PROCESSING OF PERSONAL DATA AUTHORIZATION

You agree to the processing of your personal data and declare that the information you provide in this form is reliable, accurate, updated and real and AUTHORIZE to:

  • Aparta Hotel Don Blas S.A. physically located in Colombia, identified with TIN 890402766-8.
  • Decameron Hotels Colombia S.A.S. physically located in Colombia, identified with TIN 806000179-3.
  • Servincluidos Ltda. physically located in Colombia, identified with TIN 800230546-8
  • Decameron Cinco Herraduras S.A.S. domiciled in Colombia, identified with TIN 900149693-1
  • Blue Marlin Beach Club S.A. with domicile in Peru, identified with TIN: 20205605500 and Peru Operator Nacional de Hotels del Perú S.A.C with domicile in Peru, identified with TIN 20600873521.
  • Club de Playas Salinitas S.A. de C.V. with domicile in El Salvador, identified with TIN 0614-300873- 001-4
  • Decameron Hotels Jamaica Ltd. with domicile in Jamaica, identified with TIN 16932040000
  • Decameron S.A. de C.V. with domicile in Mexico, identified with TIN DEC9606203K9
  • Decameron hotels Ecuador S.A with domicile in Ecuador, identified with TIN 1792032172001
  • Decameron Hotels S.R.L. with domicile in Panama, identified with TIN 1111368-1-723 - 00
  • Multivacaciones Decameron S.R.L. with domicile in Panama, identified with TIN 1111358-1-721-67

The Decameron Organization, its subsidiaries, related companies and other group companies, hereinafter “Decameron”, to collect, store, use, circulate or dispose of my personal data, I also authorize the national and international transmission of data for storage services, custody and security of information and other activities to develop the purposes set forth in this authorization. Additionally, I authorize the national and international transfer of data with partners for marketing purposes, commercial prospecting, advertising, market segmentation and analysis to carry out the following purposes: Administrative management and management of internal statistics, opinion polls, marketing, commercial prospecting, own advertising, market segmentation, offering products and services, quotation procedures of the services of the responsible.

The owner of the data may exercise the rights to access, correct and delete such data, revoke the authorization or claim for infringement by writing to:

  • For Colombia - Ecuador - Panamá - El Salvador - Jamaica : Via e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • For México: via e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • For Perú: Via e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Indicating in the subject line the right you wish to exercise, or by ordinary mail sent to the following address:

  • Aparta Hotel Don Blas S.A. physically located in Colombia, identified with TIN 890402766-8, domiciled at Carrera 1 Ra N 10 10, Cartagena and for all pertinent purposes, at the domicile of Aparta Hotel Don Blas S.A.: Street 26 # 92-32 BTS4 building in the city of Bogotá, telephone: (57) (601) 219303030.
  • Decameron hotels Colombia S.A.S. physically located in Colombia, identified with TIN 806000179-3, domiciled at Street Larga No. 10B - 70 Cartagena, Bolivar, and for all pertinent purposes, the domicile of Hoteles Decameron Colombia S.A.S., which is Street 26 # 92-32 building BTS4 in the city of Bogotá, telephone: (57) (601) 2193030.
  • Servincluidos Ltda. physically located in Colombia, identified with TIN 800230546-8, domiciled in Calle Larga No. 10B - 70 Cartagena and for all pertinent purposes, the domicile of Servincluidos Ltda. is Street 26 # 92-32, BTS4 building in the city of Bogotá, telephone: (57) (601) 219303030.
  • Decameron Cinco Herraduras S.A.S. physically located in Colombia, identified with TIN 900149693-1, domiciled in Via Kerman Km 7, Quimbaya, Quindío and for all pertinent purposes, the domicile of Decameron Cinco Herraduras S.A.S., is Street 26 # 92-32 building BTS4 in the city of Bogotá, telephone: (57) (601) 2193030.
  • Blue Marlin Beach Club S.A. physically located in Perú, identified with TIN: 20205605500, domiciled in Av. 28 de julio 151 Miraflores, Lima, Perú Operador Nacional de Hoteles del Perú S.A.C domiciled in Peru, identified with TIN 20600873521, domiciled at Av. 28 de julio 151 Miraflores, Lima, Perú.
  • Club de Playas Salinitas S.A. de C.V. physically located in El Salvador, identified with TIN 0614-300873- 001-4, domiciled at Paseo General Escalón No. 47-11.
  • Decameron Hotels Jamaica Ltd., physically located in Jamaica, identified with TIN 16932040000, domiciled at 53 Knutsford Boulevard, Saint Andrew.
  • Decameron S.A. de C.V., physically located in Mexico, identified with TIN DEC9606203K9, domiciled at Homero 203 piso 10 Col. Chapultepec Morales, Mexico.
  • Decameron Hotels Ecuador S.A physically located in Ecuador, identified with TIN 1792032172001, domiciled at Av. 12 De Octubre N24562 Y Av. Luis Cordero, Edificio World Trade Center Torre B, 6to Piso Quito, Ecuador.
  • Decameron Hotels S.R.L. physically located in Panamá, identified with TIN 1111368-1-723 - 00, domiciled at Calle 50 y Calle Elvira Mendez, Edificio Tower Financial Center, Floor 37 Panamá City, Panamá.
  • Multivacaciones Decameron S.R.L., physically located in Panama, identified with TIN 1111358-1-721-67, domiciled at Street 50 y Calle Elvira Mendez, Edificio Tower Financial Center, Floor 37, Panamá City, Panamá.

we invite you to visit and read our Personal Data Protection Policy published in www.decameron.com.

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