Thursday, October 24, 2025

Official communication storm approaching

Decameron Hotels understands that the current weather conditions may lead some guests to reconsider their travel plans. With this in mind, we are pleased to offer our guests the following Flexibility Policy, which allows them to reschedule their reservations without penalty or rate difference, for as long as necessary, provided the same conditions of the initial reservation are maintained (same hotel, same season, same cycle of days, and the same number and type of guests) at all our resorts in Jamaica.

In the event that a Storm Warning is issued for the destination (as defined by the official meteorological authority) during the dates of affected reservations, we will offer our guests the following options for their convenience:

• Guests who choose to cancel their reservations within 48 hours of the scheduled arrival: Change/penalty fees will be waived, and guests will receive a credit for travel up to December 31, 2025, for the number of nights initially booked. When reactivating the reservation or using the credit, it will be honored without any rate difference, provided the same conditions of the original booking are kept.

• Guests already in-house who are unable to depart as scheduled: The resort will provide “distressed passenger” rates as indicated by the resort, on a USD per person, per night, all-inclusive basis, to be paid directly at the hotel. These rates are offered as a special courtesy due to the situation, subsidized by the resort, and not available otherwise.

Please note: this policy is triggered once a Storm Warning has been officially issued for the destination. It remains in effect until the storm conditions have cleared and/or official authorities withdraw the advisory.

All requests are subject to hotel availability & confirmation.

The safety and well-being of our mutual guests is of the utmost importance. Should there be an emergency at the resorts, rest assured that the resort management and staff have the training, resources and experience to enable our guests to weather any storm.

Monday, October 28, 2024

"Life, Our Journey" - the new campaign where we highlight our commitment to Sustainability

We are thrilled to have launched our new campaign, "Life, Our Journey," an initiative aimed at raising awareness of the company’s efforts in sustainability and fostering a sense of responsibility for caring for the environment, natural resources, and communities.

"Life, Our Journey" is a comprehensive 360 campaign with which we seek to impact our stakeholders by promoting conscious tourism and building a better future for the planet and future generations.

This campaign will focus on our commitment across three strategic pillars: Environmental, Social, and Governance. In the first, we will emphasize our efforts to reduce carbon footprint, optimize energy and water usage, manage waste, and protect biodiversity. In the second , we’ll highlight our work through the Decameron Foundation, including programs focused on education, social well-being, and sustainable development in the communities of Colombia´s Caribbean Coast. In the third, we will demonstrate our efforts to unify sustainability data on a platform that has enabled us to manage and monitor it more efficiently, along with our commitment to transparency in meeting reporting obligations.

We plan to share this campaign and highlight this initiative’s messaging through our digital channels and hotels on a national and international scale.

Friday, December 06, 2024

Christmas has arrived at Decameron! A magical experience filled with lights, joy, and unforgettable moments.

At Decameron, the Christmas spirit is already in the air. The most anticipated season of the year is here and, like every December, we have prepared ourselves with all our care to offer you a unique experience full of magic, warmth and tradition. From November 30th and December 1st, we will turn on the Christmas lights in all our hotels, starting a celebration full of charm, music and joy.

Imagine arriving at a destination where the lights shine like stars, the decorations adorn every corner and the festive atmosphere envelops you from the first step. Our hotels are transformed into a Christmas paradise, where adults and children can enjoy an endless number of activities designed to help you experience Christmas in a special way.

What activities await you?

• November 30th and December 1st: We light the Christmas tree, a night to enjoy with the family!
• December 7th: We celebrate Candle Day, so that your wishes to return to Decameron come true!
• December 16-24: Christmas Novenas
• December 24: Christmas Dinner and Visit from Santa Claus
• December 31: Dinner and New Year's Eve Party
• January 6: Three Kings Day

At Christmas (24 December, 2024)

• Christmas Dinner
• Live Music
• Theme Show
• Christmas Movie
• Novenas
• Visit from Santa
• Christmas Crafts

At New Year's (31 December, 2024)

• Special Dinner
• Toast
• Countdown
• Photo Station
• Cold Fireworks
• Crazy Hour
• Party Favors
• Special Show
• Dj
• Live Music
• Disco Theme

*Activities subject to availability

Whether you are looking to relax in the Whether you're looking for a holiday to relax on the beach, enjoy a special dinner or experience the magic of Christmas lights and decorations, Decameron invites you to be part of a magical Christmas, where every corner is full of surprises and moments that will remain in your memory forever.

Come and experience Christmas at Decameron! The perfect destination to enjoy a holiday full of light, fun and the warmth of the best company.

Friday, August 02, 2024

Meet Cameron: The New Virtual Assistant of Decameron Hotels

Transforming Your Travel Experience: Meet CAMERON, the New Virtual Assistant from Decameron Hotels.

At Decameron, we are excited to take a significant step into the future with the launch of CAMERON, our innovative virtual assistant designed to make your vacation dreams come true. This advanced tool has been created to simplify and enrich every aspect of your trip, ensuring that every moment is unforgettable.

Meet CAMERON: Your Digital Travel Companion

Imagine planning your vacation with the ease of sending a simple WhatsApp message? With CAMERON, that’s exactly what we offer. This digital assistant was born to meet the growing demand for fast, accurate, and personalized information about destinations and accommodation options.

CAMERON is designed to be your reliable guide in planning the perfect vacation. Using artificial intelligence and natural language processing, CAMERON understands your needs and responds quickly and efficiently.

All-Inclusive in the Palm of Your Hand

CAMERON is committed to providing you with all the information you need to make informed decisions about your vacation. No more scouring endless websites or waiting on lengthy phone calls. Simply send a message to our WhatsApp number, and CAMERON will be with you every step of the way.

From inquiries about availability and rates to recommendations on destinations and activities, CAMERON is your trustworthy source for travel knowledge. Additionally, it will provide details on plans, excursions, and attractions both within and outside Decameron hotels, ensuring that every moment of your trip is thrilling.

Towards a Hassle-Free Vacation

Today’s travelers seek unique and hassle-free experiences, and CAMERON is here to meet that demand. Whether you’re looking for a romantic getaway, a fun-filled family vacation, or a solo adventure, CAMERON will help answer all your questions and meet your needs.

We invite you to say YES to your ideal vacation with CAMERON. Discover how this virtual assistant can transform your travel experience with just a message.